Brezia Refund Policy
At Brezia, we're committed to providing high-quality health resources that truly support your wellness journey. We understand that sometimes a product might not meet your expectations, which is why we've designed a transparent and fair refund process.
Eligibility for Refunds
Our refund policy covers digital learning programs and study materials purchased through our platform. You're eligible for a refund under the following conditions:
- Request submitted within 14 days of purchase
- Less than 30% of course content has been accessed
- Original purchase receipt is available
- No prior refund has been issued for the same product
Refund Process
To initiate a refund, follow these steps:
- Log into your Brezia account
- Navigate to the "Purchase History" section
- Select the product you wish to refund
- Click "Request Refund" and provide brief explanation
- Our support team will review within 3-5 business days
Payment Processing
Once your refund is approved, we'll process it through the original payment method. Refund times vary depending on your bank or payment provider:
- Credit/Debit Cards: 5-10 business days
- Bank Transfers: 7-14 business days
- Digital Wallets: 3-5 business days
Exceptions and Limitations
Refunds will not be issued in these scenarios:
- More than 30% of course content has been accessed
- Purchase was made over 14 days ago
- Previous refund was issued for the same product
- Evidence of misuse or violation of platform terms
Need help? Our support team is always ready to assist you. Reach out to us at [email protected] or call +6281805231356 for any questions about our refund policy.